Henderson Water Utility

Whats_New_Post-It-Note

Stormwater Fee FAQs

Beginning with July 2017 utility bills, HWU customers will see a new line item for a “Stormwater Fee” on their utility bills.

The amount of the monthly “Stormwater Fee” will be $5.00 for most residential customers.

The stormwater fees are based on the size of the customer’s water meter.  Most residential customers have a water meter size that is less than one inch.  Many commercial and industrial customers have water meters that are larger than one inch.  Meter size is being used as a proxy for the stormwater impacts associated with the size of a customer’s facility.

Please read HWU’s FAQ document, in PDF file format, for answers to questions you might have about the “Stormwater Fee”.  The 2-page FAQ document is available via the following link:

Stormwater Fee FAQs

Stormwater Fee FAQs

Additional information about HWU’s rates and fees is available here:

HWU Rates and Fees


FOG
Fats, Oils, and Grease

Sewer pipes become clogged over time and can cause sewer backups in your home or sanitary sewer overflows (SSO).  During a SSO, untreated wastewater can flow onto streets, into storm drains, and into public waterways.  All of these can result in health hazards, expensive property damage, and threaten the environment.  This will also increase the costs associated with operating and maintaining the City’s collection system.

Read HWU’s FOG Management Policy by clicking on the following link:
HWU Policy F-500: Fats, Oils and Grease Management

Sewer Main Clogged with Fats, Oils, and Grease

Strategic Plan for Capital Spending

Water
Wastewater
Stormwater

HWU’s Strategic Plan for Capital Spending has been updated.  Read the April 2017 update here.

Older versions for comparison are also available.

Strategic Plan for Capital Spending


2017 CONSUMER CONFIDENCE REPORTS
for both the North and South Water Treatment Plants

2017 North CCR

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NORTH Water Treatment Plant
Serving the City of Henderson
and portions of Henderson County

2017 Henderson Water Utility North annual water quality report is available.

This report contains important information about your drinking water.

Please go to www.hkywater.org/ccr/north.pdf to view your 2017 annual water quality report or to request a paper copy call 270-826-2421.

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SOUTH Water Treatment Plant
Serving the City of Sebree, Beech Grove,
and portions of Henderson County

2017 Henderson Water Utility South annual water quality report is available.

This report contains important information about your drinking water.

Please go to www.hkywater.org/ccr/south.pdf to view your 2017 annual water quality report or to request a paper copy call 270-826-2421.


HWU Posts on Facebook

Monday October 16th, 2017 - 2:32 pm

FIRE DEPARTMENT, HWU TEAMING UP ON FIRE HYDRANT TESTING

HENDERSON, Ky. – Starting Monday, Oct. 16, 2017, the Henderson Water Utility and Henderson Fire Department will team up on the annual testing of fire hydrants.

Testing will be conducted between 7 a.m. and 5 p.m. each day except in the central business district, which will be tested after 5 p.m. It will take about two weeks to test all of the hydrants across the city.

Before using any water during this time, please check to be sure there is no discoloration. If a discoloration in water is noted after testing in your area, please flow your cold water taps until the water clears. Do not flow any hot water until it has cleared. This will prevent the discolored water from entering your hot water system.

If you have any issues with your water quality, contact the Henderson Water Utility at 270-826-2824.

HWU and HFD appreciate your patience and understanding as they complete this important task.
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Welcome to Henderson Water Utility’s Website.  This site contains information about Henderson, Kentucky’s Henderson Water Utility, the services we offer, and other information of interest to the community.

The Water and Sewer Commission meetings are normally held at the Bobby Gish Administrative Building located at 111 Fifth Street on the third Monday of each month at 4:30 p.m. local time.  Please call 270-826-2421 if you have any questions concerning the meetings.

Henderson is a “Combined Sewer System” community.  In the older parts of the city, we have combined sewers that channel both sanitary and stormwater to the wastewater treatment plant when it rains.  In newer parts of the city, we have a separate storm sewer system.

Learn more about Henderson’s Combined Sewer System

Learn more about Henderson’s Separate Sewer System:

Wastewater
Stormwater


More HWU Facebook Posts:

HWU Posts on Facebook

Monday October 16th, 2017 - 2:32 pm

FIRE DEPARTMENT, HWU TEAMING UP ON FIRE HYDRANT TESTING

HENDERSON, Ky. – Starting Monday, Oct. 16, 2017, the Henderson Water Utility and Henderson Fire Department will team up on the annual testing of fire hydrants.

Testing will be conducted between 7 a.m. and 5 p.m. each day except in the central business district, which will be tested after 5 p.m. It will take about two weeks to test all of the hydrants across the city.

Before using any water during this time, please check to be sure there is no discoloration. If a discoloration in water is noted after testing in your area, please flow your cold water taps until the water clears. Do not flow any hot water until it has cleared. This will prevent the discolored water from entering your hot water system.

If you have any issues with your water quality, contact the Henderson Water Utility at 270-826-2824.

HWU and HFD appreciate your patience and understanding as they complete this important task.
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Friday October 13th, 2017 - 3:59 pm

The October 16, 2017 Water and Sewer Commission Meeting agenda (in PDF format) is available on the HWU website at this link:

tinyurl.com/HWU-Board-Agenda

The meeting will begin at 4:30 p.m. at the Bobby Gish Administrative Building located at 111 Fifth Street in Henderson.
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Monday October 9th, 2017 - 2:46 pm

KY Pension Action Alert:

We are reaching out to you today to let you know we need your help. Lawmakers are currently reviewing a pension plan that could be finalized this week. It’s imperative that you contact your legislators TODAY to ask them to ensure separation of the County Employees Retirement System (CERS) is included in any plan that goes before the special session later this year. Ask your friends, family, neighbors and coworkers to also contact their legislators to let them know of their support for separation. If you are not sure who your legislators are, you can check your address here: lrc.ky.gov/Find%20Your%20Legislator/Find%20Your%20Legislator.html

Please contact them today at the phone number below and by using social media and email. Let them know that only addressing structural changes to the state's pension systems does nothing to resolve the management problems that have plagued CERS. Separation guarantees a new nine-member Board of Trustees for CERS that will be solely focused on CERS investments and management. The Board would be made of three people with at least 10 years of retirement management experience, three people with at least 10 years of investment experience and the three elected CERS representatives who currently sit on the Kentucky Retirement Systems (KRS) Board. Tell your lawmakers you want them to support and include #freeCERS in the special session.

Also, please share the "We are CERS" video on social media and encourage your friends, family and coworkers to share it as well. Help inform others on why #freeCERS matters:

bit.ly/2fVMbks
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Friday October 6th, 2017 - 12:31 pm

UPDATE 4:

Henderson Water Utility crews finished their work on the South Green Street water line project at about 6:00 a.m. Wednesday morning (10-11-2017). South Green Street is now open to all four lanes of traffic.

Permanent asphalt patching will be coordinated with the Public Works Department and with the Kentucky Transportation Cabinet within the next couple of weeks. We ask the public to report any potholes to either HWU (270-826-2824) or the Public Works Department (270-831-1234).

Many thanks to the HWU crews and Jamie Wilke for pushing thru all the issues that they encountered. Thanks to the Henderson Police Department for providing a police car to deter motorist from entering the work area. Thanks to Nick Stallings for the State help in traffic control. Lastly, thanks to the Public Works Department and Steve Gibson for assistance each night with traffic control.

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UPDATE 3:

Henderson Water Utility crews expect to continue their work on South Green Street during the evening and overnight hours, beginning at 6:00 p.m. Tuesday through 6:00 a.m. Wednesday. Pending favorable weather, we expect to continue Wednesday evening.

HWU crews will backfill the trenches with stone and cold patch.

We hope to complete the project by Thursday morning 10-12-2017.

The cold patch will be replaced with more-permanent asphalt as soon as possible.

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UPDATE 2:

Henderson Water Utility crews are working again on South Green Street Monday night, October 9, 2017, between Vine Street and Jefferson Street.

With the weather forecast calling for strong storms Tuesday and the probability of the asphalt plants not opening, HWU crews will backfill the trenches with stone and cold patch.

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UPDATE 1:

Water line work on South Green Street will continue Monday evening beginning at 6:00 p.m., and continue until mid-morning Tuesday when paving can be completed.

The work will then resume Tuesday evening at 6:00 p.m., if necessary to complete the entire project.

Pending unforeseen problems, we expect the project to be completed by mid-morning Wednesday.

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Road Closing: South Green Street (Overnight Hours)

South Green Street to be CLOSED During Overnight Hours Beginning October 8, 2017

Beginning October 8, 2017, South Green Street (US 60/US41A) from Sand Lane to Washington Street will be CLOSED during the hours of 6:00 p.m. through 7:00 a.m., until further notice.

Water line work will be taking place in Green Street between Jefferson Street and Norris Lane.

All side streets between Washington and Sand Lane will not have access to Green Street.

The Kentucky Transportation Cabinet has set signage boards informing drivers of the closure. ALL TRUCK TRAFFIC is urged to use the KY 425 bypass or the KY 136 (Sand Lane) to avoid neighborhood detours. On the west /south US 60/US 41A bound traffic, Trucks can detour via Washington Street to KY 2084.

The closure is expected to last until the work is completed.

The closure might be delayed in the event of rainy weather.
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Sunday October 1st, 2017 - 2:25 pm

The Henderson Water and Sewer Commission of the City of Henderson, Kentucky will receive sealed competitive bids at its office at 111 Fifth Street, Henderson, Kentucky 42420; until Thursday October 12, 2017 at 2:00 p.m. at which time the bids will be opened and considered for the purchase of the following:

Vacuum Truck Services & Rental
FOR
HENDERSON WATER UTILITY

REF# 201719_VacuumRental

Specifications and Instructions to Bidders may be obtained at the above address of the office of the Henderson Water Utility or at the company website tinyurl.com/hwu-bids . Questions regarding this bid should be directed to the Purchasing Manager at 270-869-6609.

The Water and Sewer Commission reserves the right to accept or reject any or all bids in whole or in part and to waive informalities and/or technicalities in the bids. Conflicts of interest, gratuities and kickbacks as defined and provided for in K.R. S. 45A.455 are absolutely prohibited.
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