Henderson Water Utility

Whats_New_Post-It-Note

Water Pressure Issues on South Main St.

(Updated 08-07-2017)

In the last week, Henderson has experienced several water main breaks along South Main Street.  Boil water advisories could be issued at times while we repair the water main breaks.

The cause of the breaks is an increase in water pressure to compensate for maintenance at the College Tank, near Henderson Community College.  The College Tank was removed from service on August 2, 2017, and will be out of service for approximately four months.

The areas experiencing pressure problems are South Main Street, from 1660 South Main to Drury Lane, Hackberry Street, Bruce Street, and Marshall Drive.

Customers might experience pressure differences at times or may experience total water loss.  We are working to stabilize the water pressure in the affected area to reduce the stress on the water main.

Please call Henderson Water Utility at (270) 826-2824 if you notice extremely low water pressure or observe a possible water leak in your area.

Click on image (above) for larger map.

Stormwater Fee FAQs

Beginning with July 2017 utility bills, HWU customers will see a new line item for a “Stormwater Fee” on their utility bills.

The amount of the monthly “Stormwater Fee” will be $5.00 for most residential customers.

The stormwater fees are based on the size of the customer’s water meter.  Most residential customers have a water meter size that is less than one inch.  Many commercial and industrial customers have water meters that are larger than one inch.  Meter size is being used as a proxy for the stormwater impacts associated with the size of a customer’s facility.

Please read HWU’s FAQ document, in PDF file format, for answers to questions you might have about the “Stormwater Fee”.  The 2-page FAQ document is available via the following link:

Stormwater Fee FAQs

Stormwater Fee FAQs

Additional information about HWU’s rates and fees is available here:

HWU Rates and Fees


FOG
Fats, Oils, and Grease

Sewer pipes become clogged over time and can cause sewer backups in your home or sanitary sewer overflows (SSO).  During a SSO, untreated wastewater can flow onto streets, into storm drains, and into public waterways.  All of these can result in health hazards, expensive property damage, and threaten the environment.  This will also increase the costs associated with operating and maintaining the City’s collection system.

Read HWU’s FOG Management Policy by clicking on the following link:
HWU Policy F-500: Fats, Oils and Grease Management

Sewer Main Clogged with Fats, Oils, and Grease

Strategic Plan for Capital Spending

Water
Wastewater
Stormwater

HWU’s Strategic Plan for Capital Spending has been updated.  Read the April 2017 update here.

Older versions for comparison are also available.

Strategic Plan for Capital Spending


2017 CONSUMER CONFIDENCE REPORTS
for both the North and South Water Treatment Plants

2017 North CCR

________________________________________

NORTH Water Treatment Plant
Serving the City of Henderson
and portions of Henderson County

2017 Henderson Water Utility North annual water quality report is available.

This report contains important information about your drinking water.

Please go to www.hkywater.org/ccr/north.pdf to view your 2017 annual water quality report or to request a paper copy call 270-826-2421.

________________________________________

SOUTH Water Treatment Plant
Serving the City of Sebree, Beech Grove,
and portions of Henderson County

2017 Henderson Water Utility South annual water quality report is available.

This report contains important information about your drinking water.

Please go to www.hkywater.org/ccr/south.pdf to view your 2017 annual water quality report or to request a paper copy call 270-826-2421.


HWU Posts on Facebook

Friday August 18th, 2017 - 3:30 pm

The August 21, 2017 Water and Sewer Commission Meeting agenda (in PDF format) is available on the HWU website at this link:

tinyurl.com/HWU-Board-Agenda

The meeting will begin at 4:30 p.m. at the Bobby Gish Administrative Building located at 111 Fifth Street in Henderson.
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Welcome to Henderson Water Utility’s Website.  This site contains information about Henderson, Kentucky’s Henderson Water Utility, the services we offer, and other information of interest to the community.

The Water and Sewer Commission meetings are normally held at the Bobby Gish Administrative Building located at 111 Fifth Street on the third Monday of each month at 4:30 p.m. local time.  Please call 270-826-2421 if you have any questions concerning the meetings.

Henderson is a “Combined Sewer System” community.  In the older parts of the city, we have combined sewers that channel both sanitary and stormwater to the wastewater treatment plant when it rains.  In newer parts of the city, we have a separate storm sewer system.

Learn more about Henderson’s Combined Sewer System

Learn more about Henderson’s Separate Sewer System:

Wastewater
Stormwater


More HWU Facebook Posts:

HWU Posts on Facebook

Friday August 18th, 2017 - 3:30 pm

The August 21, 2017 Water and Sewer Commission Meeting agenda (in PDF format) is available on the HWU website at this link:

tinyurl.com/HWU-Board-Agenda

The meeting will begin at 4:30 p.m. at the Bobby Gish Administrative Building located at 111 Fifth Street in Henderson.
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Wednesday August 9th, 2017 - 3:36 pm

Water Quality Complaint Form

Would you like an easy way to report an issue with your water service? You can now send us, via a link on our website at www.hkywater.org , your comments on water quality issues. We will respond promptly to your issue, and do our best to resolve the problem.

Water quality issues that can be reported on the form include:

• Water pressure Issues
• Appearance Issues
• Taste and Odor Issues
• Illness Issues
• Miscellaneous Issues
• Suspicious Activities

You will receive a confirmation e-mail from us, notifying you that we have received your message.

And remember, you can always call us at 270-826-2824. Calls will be answered 24 hours, and you will be able to talk to a real, live person.
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Monday August 7th, 2017 - 2:10 pm

Water Pressure Issues on South Main Street

In the last week, Henderson has experienced several water main breaks along South Main Street. Boil water advisories could be issued at times while we repair the water main breaks.

The cause of the breaks is an increase in water pressure to compensate for maintenance at the College Tank, near Henderson Community College. The College Tank was removed from service on August 2, 2017, and will be out of service for approximately four months.

The areas experiencing pressure problems are South Main Street, from 1660 South Main to Drury Lane, Hackberry Street, Bruce Street, and Marshall Drive.

Customers might experience pressure differences at times or may experience total water loss. We are working to stabilize the water pressure in the affected area to reduce the stress on the water main.

Please call Henderson Water Utility at (270) 826-2824 if you notice extremely low water pressure or observe a possible water leak in your area.
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Thursday July 27th, 2017 - 8:11 pm

INVITATION FOR BID

The Henderson Water and Sewer Commission of the City of Henderson, Kentucky will receive sealed competitive bids at its office at 111 Fifth Street, Henderson, Kentucky 42420; until Tuesday August 15, 2017 at 2:00 p.m. at which time the bids will be opened and considered for the purchase of the following:

HAULING
FOR
HENDERSON WATER UTILITY

Specifications and Instructions to Bidders may be obtained at the above address of the office of the Henderson Water Utility or at the company website tinyurl.com/hwu-bids . Questions regarding this bid should be directed to the Purchasing Manager at 270-869-6609.

The Water and Sewer Commission reserves the right to accept or reject any or all bids in whole or in part and to waive informalities and/or technicalities in the bids. Conflicts of interest, gratuities and kickbacks as defined and provided for in K.R. S. 45A.455 are absolutely prohibited.
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Thursday July 27th, 2017 - 7:52 pm

INVITATION FOR BID

The Henderson Water and Sewer Commission of the City of Henderson, Kentucky will receive sealed competitive bids at its office at 111 Fifth Street, Henderson, Kentucky 42420; until Tuesday August 15 at 1:30 p.m. local time at which time the bids will be opened and considered for the purchase of the following:

JANITORIAL SERVICES
FOR
HENDERSON WATER UTILITY

Specifications and Instructions to Bidders may be obtained at the above address of the office of the Henderson Water Utility or at the company website tinyurl.com/hwu-bids. Questions regarding this bid should be directed to the Purchasing Manager at 270-869-6609.

The Water and Sewer Commission reserves the right to accept or reject any or all bids in whole or in part and to waive informalities and/or technicalities in the bids. Conflicts of interest, gratuities and kickbacks as defined and provided for in K.R. S. 45A.455 are absolutely prohibited.
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