Henderson Water Utility

Whats_New_Post-It-Note

Technical Manual for Potable Water Facilities

HWU technical and engineering staff has revised and rewritten their Technical Manual for Potable Water Facilities.  This is the first revision since 2004, and these standards are used for new construction, development and repairs.  Details are available here.

Potable Water Technical Standards


2016 CONSUMER CONFIDENCE REPORTS
for both the North and South Water Treatment Plants

2016Nccr_Page_1

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NORTH Water Treatment Plant
Serving the City of Henderson
and portions of Henderson County

2016 Henderson Water Utility North annual water quality report is available.

This report contains important information about your drinking water.

Please go to www.hkywater.org/ccr/north.pdf to view your 2016 annual water quality report or to request a paper copy call 270-826-2421.

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SOUTH Water Treatment Plant
Serving the City of Sebree, Beech Grove,
and portions of Henderson County

2016 Henderson Water Utility South annual water quality report is available.

This report contains important information about your drinking water.

Please go to www.hkywater.org/ccr/south.pdf to view your 2016 annual water quality report or to request a paper copy call 270-826-2421.


Strategic Plan for Capital Spending

Water
Wastewater
Stormwater

HWU’s Strategic Plan for Capital Spending has been updated.  Read the May 2016 update here.

Older versions for comparison are also available.

HWU_Strategic_Plan_2016-2025_(Revised_2016-05-02)_(Cover)
Strategic Plan for Capital Spending

 Lead and Copper In Your Drinking Water

Henderson Water Utility (HWU) takes its role in safeguarding the public health very seriously.  We also take a lot of pride in producing and delivering to you high quality water that you can be confident in.  HWU is paying close attention to the developing water quality problem in Flint, Michigan.  Our thoughts are with all those who are struggling without access to safe and reliable water in their homes.  No one should have to question the safety of water at the tap.

Lead_And_Copper_01

As your water provider, we would like to take this opportunity to answer a few of the main questions and concerns that you might have about lead and copper in your drinking water.

Is My Water Safe?

The drinking water that HWU produces and sends throughout its network of water mains is safe, with levels of lead and copper that are extremely low.  However, if a water customer has old lead service lines running between the water main in the street and the home, or has old lead plumbing inside the home, then it is possible that unsafe levels of lead might be present in the water supply.

Read more about Lead and Copper In Your Drinking Water


HWU Posts on Facebook

Friday August 26th, 2016 - 12:29 pm

Pink Stains In Your Toilet Bowl

Each year, a few customers call to ask us about pink stains or residues that occasionally develop in moist areas in their homes. They generally observe this in toilet bowls, around sink and tub drains, on shower curtains or other shower surfaces, and even in pet water dishes. The customer naturally wants to know if there is something wrong with his/her water.

No, a pink residue is not a problem with your water quality, and is not harmful in this situation. It is evidence of bacteria that are common inhabitants of our environment. The most typical of these bacteria is one known as Serratia marcescens.

These bacteria come from any of a number of naturally-occurring sources, such as soil, mulch, dust, and surface waters, and they thrive in an environment that is moist and high in phosphates. More people indicate the problem occurs in the summer months when temperatures and humidity are higher, and especially if windows are kept open for any length of time.

Serratia will not survive in chlorinated drinking water. However, where water stands long enough for the residual chlorine disinfectant to dissipate, such as a toilet in a guest bathroom, or on a shower curtain, the pink color may develop. Customers who remove the chlorine from their water by use of an activated carbon filter may also be more likely to experience the problem.

How Can I Get Rid of the Stains?

Once established, Serratia is difficult to eliminate entirely. However, regular and thorough cleaning, followed by disinfection with chlorine bleach, is the best means to control the organism.

 Wipe bathtubs, shower walls and curtains, and around drains in order to dry them, followed by spraying or misting with a product that contains bleach or other disinfectant.

 For toilets, clean the bowl regularly. You may wish to add ¼ cup of bleach to the toilet tank, let stand for 15-20 minutes, and then flush the bowl a couple of times to fully rinse the disinfectant. Bleach should not be left in the toilet tank for prolonged periods, however, as it will damage the rubber seals and valves inside.

 Use care with any abrasives to avoid scratching a fixture or surface, which will raise the likelihood of bacterial growth.

 Clean pet water bowls in a similar manner. Leave a bleach solution in the bowl for 15-20 minutes, followed by thorough rinsing.

Should you have any further questions, see our website at www.hkywater.org or call Henderson Water Utility at 270-826-2824.
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Welcome to Henderson Water Utility’s Website.  This site contains information about Henderson, Kentucky’s Henderson Water Utility, the services we offer, and other information of interest to the community.

The Water and Sewer Commission meetings are normally held at the Bobby Gish Administrative Building located at 111 Fifth Street on the third Monday of each month at 4:30 p.m. local time.  Please call 270-826-2421 if you have any questions concerning the meetings.

Henderson is a “Combined Sewer System” community.  In the older parts of the city, we have combined sewers that channel both sanitary and stormwater to the wastewater treatment plant when it rains.  In newer parts of the city, we have a separate storm sewer system.

Learn more about Henderson’s Combined Sewer System

Learn more about Henderson’s Separate Sewer System:

Wastewater
Stormwater


More HWU Facebook Posts:

HWU Posts on Facebook

Friday August 26th, 2016 - 12:29 pm

Pink Stains In Your Toilet Bowl

Each year, a few customers call to ask us about pink stains or residues that occasionally develop in moist areas in their homes. They generally observe this in toilet bowls, around sink and tub drains, on shower curtains or other shower surfaces, and even in pet water dishes. The customer naturally wants to know if there is something wrong with his/her water.

No, a pink residue is not a problem with your water quality, and is not harmful in this situation. It is evidence of bacteria that are common inhabitants of our environment. The most typical of these bacteria is one known as Serratia marcescens.

These bacteria come from any of a number of naturally-occurring sources, such as soil, mulch, dust, and surface waters, and they thrive in an environment that is moist and high in phosphates. More people indicate the problem occurs in the summer months when temperatures and humidity are higher, and especially if windows are kept open for any length of time.

Serratia will not survive in chlorinated drinking water. However, where water stands long enough for the residual chlorine disinfectant to dissipate, such as a toilet in a guest bathroom, or on a shower curtain, the pink color may develop. Customers who remove the chlorine from their water by use of an activated carbon filter may also be more likely to experience the problem.

How Can I Get Rid of the Stains?

Once established, Serratia is difficult to eliminate entirely. However, regular and thorough cleaning, followed by disinfection with chlorine bleach, is the best means to control the organism.

 Wipe bathtubs, shower walls and curtains, and around drains in order to dry them, followed by spraying or misting with a product that contains bleach or other disinfectant.

 For toilets, clean the bowl regularly. You may wish to add ¼ cup of bleach to the toilet tank, let stand for 15-20 minutes, and then flush the bowl a couple of times to fully rinse the disinfectant. Bleach should not be left in the toilet tank for prolonged periods, however, as it will damage the rubber seals and valves inside.

 Use care with any abrasives to avoid scratching a fixture or surface, which will raise the likelihood of bacterial growth.

 Clean pet water bowls in a similar manner. Leave a bleach solution in the bowl for 15-20 minutes, followed by thorough rinsing.

Should you have any further questions, see our website at www.hkywater.org or call Henderson Water Utility at 270-826-2824.
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Tuesday August 16th, 2016 - 1:29 pm

Fire Hydrant Colors

Henderson Water Utility is working closely with the Fire Department to upgrade fire hydrants around the city. The hydrant tops are being repainted in colors to indicate the flow capability in gallons per minute (GPM). We are also changing the way we flush and flow test hydrants, which may help to improve our ISO rating and help with insurance costs throughout the city.

Tops of hydrants are painted to indicate how much flow they can produce.

■ Blue – over 1,500 gallons per minute (gpm)
■ Green – 1000 to 1,499 gpm
■ Orange – 500 to 999 gpm
■ Red – less than 500 gpm

Some older hydrants have been reclassified to a different flow rating. Most of the hydrants in the downtown area have been upgraded to “Blue” (the highest rating). The downtown separation project of 2010-2012 also included new water lines in some areas. That helped increase the flow of water to hydrants in the downtown area.

All “Blue” and “Green” hydrants are also being upgraded with quick disconnect fittings. That will help save precious seconds in the event of a fire emergency. We are using iPads with Cityworks inspection forms to collect hydrant attributes such as manufacturer, serial number, and year the hydrant was installed, etc. The inspection information in the iPads will be linked back to our GIS database to update attributes.
The city has approximately 1,132 hydrants. Phase I of the project consists of upgrading 250 hydrants throughout the city. Approximately 45% are painted “Blue”, 23% are “Green”, 22% are “Orange”, and 10% are “Red”.
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Monday August 15th, 2016 - 3:47 pm

ADVERTISEMENT FOR BIDS
SLUDGE HAULING FOR
HENDERSON WATER UTILITY

There will be a mandatory pre-bid meeting on August 31, 2016, 1:30 p.m. at the HWU Administration Building, 111 Fifth Street, Henderson, KY 42420.

Specifications and Instructions to Bidders may be obtained at the above address of the office of the Henderson Water Utility or at the company website tinyurl.com/hwu-bids . Questions regarding this bid should be directed to the Purchasing Manager at 270-869-6609.

The Water and Sewer Commission reserves the right to accept or reject any or all bids in whole or in part and to waive informalities and/or technicalities in the bids. Conflicts of interest, gratuities and kickbacks as defined and provided for in K.R. S. 45A.455 are absolutely prohibited.
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Friday August 12th, 2016 - 11:41 am

The August 15, 2016 Water and Sewer Commission Meeting agenda (in PDF format) is available on the HWU website at this link:

tinyurl.com/HWU-Board-Agenda

The meeting will begin at 4:30 p.m. at the Bobby Gish Administrative Building located at 111 Fifth Street in Henderson.
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Friday August 12th, 2016 - 9:05 am

Technical Manual for Potable Water Facilities

HWU technical and engineering staff has revised and rewritten their Technical Manual for Potable Water Facilities. This is the first revision since 2004, and these standards are used for new construction, development and repairs. Details are available on the HWU website at www.hkywater.org/governance/technical-manuals
... See MoreSee Less