As we transitioned from “Healthy at Home”, and in line with Kentucky’s “Healthy at Work” guidance, Henderson Water Utility offices will re-opened to the public on Monday, 18 May 2020.
- To the maximum extent possible, HWU will continue to provide services and conduct business via phone or internet.
- Paperless/electronic formats will be used where possible for communications, in place of paper.
- Employees who can perform telework are being encouraged to do so. Call ahead to make sure the person you need to see is in the office.
- When visiting HWU offices, the public will be asked to wear masks or face coverings for any interactions while in our offices, and to maintain six-foot (6’) separation from public employees.
- Hand sanitizer, wipes, and gloves will be available at front desks for use by the public.
- HWU employees will continue to clean shared touched surfaces, multiple times per day.
We want our employees, visitors and customers to Stay Safe!
Please check here for some information about COVID-19 and the water supply
In case of water or sewer emergency call HWU at 270-826-2824 (Answered 24/7/365).
Important information for businesses/buildings reopening
As buildings reopen, businesses, schools, and property management teams will be opening areas that have been empty or underused. Properly flushing plumbing is essential before reoccupying any spaces that have been un-used for the last 6 to 8 weeks.
Flushing water lines and water-using appliances is an easy way to ensure that high water quality is maintained. Flushing moves older water that has been sitting in the pipes out of the building and brings in fresh water. Flushing is easy and HWU has made the process easy to understand with the release of the following infographic.
Any questions, please feel free to contact us at 270.826.2421.
Welcome to Henderson Water Utility’s Website.
This site contains information about Henderson, Kentucky’s Henderson Water Utility, the services we offer, and other information of interest to the community.
The Water and Sewer Commission meetings are normally held at the Bobby Gish Administrative Building located at 111 Fifth Street on the third Monday of each month at 4:30 p.m. local time. Please call 270-826-2421 if you have any questions concerning the meetings.
Henderson is a “Combined Sewer System” community. In the older parts of the city, we have combined sewers that channel both sanitary and stormwater to the wastewater treatment plant when it rains. In newer parts of the city, we have a separate storm sewer system.
Learn more about Henderson’s Combined Sewer System
Learn more about Henderson’s Separate Sewer System:
Friday October 16th, 2020 - 2:55 pm
The agenda for the October 19, 2020 Water and Sewer Commission Meeting is available on the HWU website (in PDF format) at this link:
tinyurl.com/HWU-Board-Agenda
This meeting may be conducted as a video teleconference meeting as allowed under KRS61.826. Any interruption in the video or audio broadcast at any location will result in the suspension of the meeting until the broadcast is restored. As a result of the state of emergency declared by the President of the United States and the Governor of Kentucky due to the global COVID-19 pandemic, and in accordance with recommended and mandated precautions related to COVID-19 and Opinion of the Attorney General 20-05, one or more members of the Water and Sewer Commission may participate via Zoom Webinar or similar video teleconferencing system, and the meeting will be broadcast to the public.
Due to the highly contagious nature of COVID-19, it may not feasible for HWU to maintain recommended and mandated precautions while providing a central physical location for public viewing. Staff of the Commission will attend remotely, so that public attendance may be permitted at this meeting. The meeting will be broadcast on Zoom (Registration Link: zoom.us/webinar/register/WN_hZ2vLUT3RvScvLEmoB0J8w ) and on HWU’s Facebook page: fb.me/HendersonWaterUtility.
Members of the public wishing to address the Board or to comment on any item of business may attend, and if the number of persons in the meeting room exceeds recommended guidelines, one or more members of the Board may move to an adjacent room and continue in attendance by teleconference.
Any member of the public wishing to address the meeting, please contact the General Manager prior to the meeting, @ tom.williams@hkywater.org or by phone, 270.869
Tuesday October 13th, 2020 - 2:42 pm
PRESS RELEASE
FOR IMMEDIATE RELEASE
(DATE CORRECTION)
Henderson Water Utility (HWU) and our Contractor, Deig Bros. Lumber & Construction Co., will begin asphalt repairs to Myrene Drive, Sunset Lane and Barker Road on Monday, 19 October 2020. The City & HWU will completely resurface the disturbed sections of these streets, after the initial repairs are complete. This work will require the extension of the closure of portions of Sunset Lane and Barker Road, near their intersection, just west of US 41 North, until 6 November 2020.
Sunset Lane will continue to be closed to through traffic southbound at Watson Lane. Barker Road will remain closed to through westbound traffic at North Elm Street. These streets will be barricaded, with “Local Traffic Only” signage. The signed detour will include North Elm St, north of Barker Road, and Watson Lane, from North Elm to Sunset Lane.
Local traffic within the closed portions of Sunset and Barker will be maintained, as will access for emergency vehicles, deliveries, sanitation and recycling pickup, and driveway entry, to the maximum extent possible, while maintaining safety for workers and the traveling public.
Work is also proceeding on the next phase of this project, installation of a 12” pipe along Jamestown Drive, Johnson Place, and Springwood Drive. Local traffic within the closed portions of these streets will be maintained. Contractor personnel from Deig Brothers will contact affected homeowners and be available on-site to answer questions, and every effort will be made to accommodate resident’s concerns. Trenches will be filled with rock at the end of each day to facilitate traffic, and flaggers will be present when one-way traffic is necessary.
If you have further questions or concerns, contact Tom Williams, HWU General Manager, at 270.826.2421.
Tuesday October 6th, 2020 - 2:44 pm
The Boil Water Advisory that was issued for the Countryview Subdivision, Old Madisonville Road from Freetown Road to Canoe Creek, Turnagain Drive, Sterling Creek Drive, and Downey Drive has been lifted. It is advised that customers run a 5 to 10-minute flush at all their taps and throw away all ice. If you have questions, please contact HWU at 270-826-2421.
Monday October 5th, 2020 - 3:43 pm
HWU Crews are working on a major water main break.
A Boil Water Advisory is in effect for at least 24 hours. The area impacted by this boil water advisory is as follows:
Countryview Subdivision, Old Madisonville Road from Freetown Road to Canoe Creek, Turnagain Drive, Sterling Creek Drive, Downey Drive, and Freetown Road.
Residents should boil water for human consumption or cooking for at least 5 minutes. Un-boiled water can be safely used for bathing.
If you have questions, please contact the Henderson Water Utility at 270.826.2824.
2020 CONSUMER CONFIDENCE REPORTS
for both the North and South Water Treatment Plants
________________________________________
NORTH Water Treatment Plant
Serving the City of Henderson
and portions of Henderson County
2020 Henderson Water Utility North annual water quality report is available.
This report contains important information about your drinking water.
Please go to www.hkywater.org/ccr/north.pdf to view your 2020 annual water quality report or to request a paper copy call 270-826-2421.
________________________________________
SOUTH Water Treatment Plant
Serving the City of Sebree, Beech Grove,
and portions of Henderson County
2020 Henderson Water Utility South annual water quality report is available.
This report contains important information about your drinking water.
Please go to www.hkywater.org/ccr/south.pdf to view your 2020 annual water quality report or to request a paper copy call 270-826-2421.