As we transitioned from “Healthy at Home”, and in line with Kentucky’s “Healthy at Work” guidance, Henderson Water Utility offices will re-opened to the public on Monday, 18 May 2020.
- To the maximum extent possible, HWU will continue to provide services and conduct business via phone or internet.
- Paperless/electronic formats will be used where possible for communications, in place of paper.
- Employees who can perform telework are being encouraged to do so. Call ahead to make sure the person you need to see is in the office.
- When visiting HWU offices, the public will be asked to wear masks or face coverings for any interactions while in our offices, and to maintain six-foot (6’) separation from public employees.
- Hand sanitizer, wipes, and gloves will be available at front desks for use by the public.
- HWU employees will continue to clean shared touched surfaces, multiple times per day.
We want our employees, visitors and customers to Stay Safe!
Please check here for some information about COVID-19 and the water supply
In case of water or sewer emergency call HWU at 270-826-2824 (Answered 24/7/365).
Important information for businesses/buildings reopening
As buildings reopen, businesses, schools, and property management teams will be opening areas that have been empty or underused. Properly flushing plumbing is essential before reoccupying any spaces that have been un-used for the last 6 to 8 weeks.
Flushing water lines and water-using appliances is an easy way to ensure that high water quality is maintained. Flushing moves older water that has been sitting in the pipes out of the building and brings in fresh water. Flushing is easy and HWU has made the process easy to understand with the release of the following infographic.
Any questions, please feel free to contact us at 270.826.2421.
Welcome to Henderson Water Utility’s Website.
This site contains information about Henderson, Kentucky’s Henderson Water Utility, the services we offer, and other information of interest to the community.
The Water and Sewer Commission meetings are normally held at the Bobby Gish Administrative Building located at 111 Fifth Street on the third Monday of each month at 4:30 p.m. local time. Please call 270-826-2421 if you have any questions concerning the meetings.
Henderson is a “Combined Sewer System” community. In the older parts of the city, we have combined sewers that channel both sanitary and stormwater to the wastewater treatment plant when it rains. In newer parts of the city, we have a separate storm sewer system.
Learn more about Henderson’s Combined Sewer System
Learn more about Henderson’s Separate Sewer System:
HWU Posts on Facebook
Friday July 10th, 2020 - 8:53 am
Henderson Water Utility will be smoke testing the sanitary sewer lines along Community Drive to identify connections and breaks in the existing lines on Saturday, July 11th from 9:00 am until 11:00 am. Homeowners or businesses may see some smoke in their homes or buildings during this period. The artificial smoke is non-toxic, non-staining, and quickly dissipates. If you have smoke in your home or building, simply open your windows, doors, or turn on your exhaust fans to help vent these areas. If you have any questions, please feel free to contact the HWU offices at 270.826.2421.
Monday June 22nd, 2020 - 5:56 pm
Green Street Update...
Paving and striping complete. Detours and barricades will be removed before morning rush on Tuesday. Thanks from HWU to all involved in the repair, including City of Henderson Public Works, KYTC, Henderson County Garage, HWU crews, and Roadbuilders, our asphalt contractor.
Special thanks to the public for their patience.
Monday June 22nd, 2020 - 8:52 am
KYTC crews on the scene doing some work on the asphalt adjacent to the patch, and our asphalt contractor is on the way to the site with a crew.
HWU crews will be doing some additional cleanup work during the day, in hopes of having the road reopened by EOB today.
Saturday June 20th, 2020 - 7:46 am
The Boil Water Advisory issued on 6/19 for areas around Green Street between 6th and 9th has been LIFTED.
It is advised for customers to flush all taps for 5 to 10 min and throw away all ice.
Please note that Green Street will remain closed in the area until paving is complete
Friday June 19th, 2020 - 9:55 am
Crews working through the night have completed the repairs on the Green Street water leak. Work will now begin on street repairs, which will be extensive and likely not completed until Monday. Green Street will remain closed through the weekend.
Boil Water Advisory is for the following:
N. Green St. - 6th St. to 10th St.
7th St. - N. Elm St. to N. Green St.
8th St. - N. Elm St. to N. Adams St.
Ray St. - N. Green St. to N. Adams St.
9th St. - N. Elm St. to N. Green St.
We thank HPD, HFD & KYTC for their assistance in road closures and traffic control!
2020 CONSUMER CONFIDENCE REPORTS
for both the North and South Water Treatment Plants
________________________________________
NORTH Water Treatment Plant
Serving the City of Henderson
and portions of Henderson County
2020 Henderson Water Utility North annual water quality report is available.
This report contains important information about your drinking water.
Please go to www.hkywater.org/ccr/north.pdf to view your 2020 annual water quality report or to request a paper copy call 270-826-2421.
________________________________________
SOUTH Water Treatment Plant
Serving the City of Sebree, Beech Grove,
and portions of Henderson County
2020 Henderson Water Utility South annual water quality report is available.
This report contains important information about your drinking water.
Please go to www.hkywater.org/ccr/south.pdf to view your 2020 annual water quality report or to request a paper copy call 270-826-2421.