Contact Us

Office Locations and Hours of Operation

Emergency Contact (Water Main Break / Sewer Backup / etc.)
Phone: 270-826-2824 (Answered 24/7/365)

Water Quality Questions
Phone: 270-826-2824
Send E-Mail

Bobby Gish Administration Building
111 Fifth Street
Henderson, Kentucky  42420
Phone: 270-826-2421 (Answered 24/7/365)
Fax: 270-826-2428
Hours: 7:30 a.m. – 4:30 p.m. (Monday through Friday)
Closed on Saturday, Sunday, and Holidays

System Operations Center (SOC)
230 North Alvasia Street
Henderson, Kentucky  42420
Phone: 270-826-2824 (Answered 24/7/365)
Fax: 270-826-9343
Hours: 7:30 a.m. – 4:00 p.m. (Monday through Friday)
Closed on Saturday, Sunday, and Holidays

North Water Treatment Plant
510 North Water Street
Henderson, KY 42420
Phone: 270-826-2421 (Answered 24/7/365)
Fax: 270-826-2428
Hours of Operation: 24 hours

North Wastewater Treatment Plant
205 Drury Lane
Henderson, KY 42420
Phone: 270-827-9588 (Answered 24/7/365)
Fax: 270-827-4356
Hours of Operation: 24 hours

South Water Treatment Plant
4159 Quinns Landing Road
Robards, KY 42452
Phone:  270-869-6644 (Answered 24/7/365)
Fax:  270-521-6856
Hours of Operation: 24 hours

Forrest E. Stokes South Wastewater Treatment Plant
4145 Quinns Landing Road
Robards, KY 42452
Phone:  270-869-6647 (Answered 24/7/365)
Fax:  270-521-6856
Hours of Operation: 24 hours

Stormwater
230 North Alvasia Street
Henderson, Kentucky  42420
Phone: 270-826-2824 (Answered 24/7/365)
Fax: 270-826-9343
Hours: 7:30 a.m. – 4:00 p.m. (Monday through Friday)
Closed on Saturday, Sunday, and Holidays

Social Media


Facebook: https://www.facebook.com/Henderson-Water-Utility-693325900678713/

Twitter: https://twitter.com/HWUwater

Customer Service

HWU Customer Service
Speak to a real, live person 24/7/365
Phone: 270-826-2824
Send E-Mail

Admin / Finance

Tom Williams, P.E.
General Manager
Phone: 270-826-2421

Todd Bowley, CPA
Chief Financial Officer
Phone: 270-826-2421

Tim Fischbeck
Information Technology Manager
Phone: 270-826-2421

Kathy Ambrose
Purchasing Manager
Phone: 270-826-2421

Patty Brown
Administrative Assistant
Phone: 270-826-2421

Sandi Danner
Senior Secretary
Phone: 270-826-2421

Operations / Engineering

William L. “Buzzy” Newman, Jr.
Director of Field Operations
Phone: 270-826-2824

Kevin Roberts
Director of Plant Operations
Phone: 270-826-2824

Jeff Roberts
Automation Manager
Phone: 270-826-2824

Kenneth L. Ferry, P.E.
Chief Engineer
Phone: 270-826-2824

Kevin Sturgill, GISP
GIS Manager
Phone: 270-826-2824

John R. Baker, P.E.
Projects and Compliance Manager
Phone: 270-826-2824

Glenn Frields
Utility System Superintendent
Phone: 270-826-2824

Jamie Wilke
Utility System Superintendent
Phone: 270-826-2824

Josh Thompson
Chief Treatment Plant Operator
North Water Treatment Plant
Phone: 270-826-2421

Jerry Basham
Chief Treatment Plant Operator
North Wastewater Treatment Plant
Phone: 270-827-9588

Nancy Parker
Chief Treatment Plant Operator
South Water Treatment Plant
Phone: 270-869-6644

Chuck Gee
Chief Treatment Plant Operator
F.E. Stokes South Wastewater Treatment Plant
Phone: 270-869-6647

Cindy Bickwermert
Administrative Assistant
Phone: 270-826-2824

Deniese Jones
Senior Secretary
Phone: 270-826-2824

Annette Brewster
Secretary
Phone: 270-826-2824