Site Map (Descriptive)

Henderson, Kentucky

Follow @HWUwater Stormwater Fee FAQs Beginning with July 2017 utility bills, HWU customers will see a new line item for a “Stormwater Fee” on their utility bills. The amount of the monthly “Stormwater Fee” will be $5.00 for mos...

Departments

Water (North and South) Wastewater (North and South) Stormwater Admin / Finance System Operations Center (SOC) Engineering  

Water

HWU has two water treatment plants: The North Water Treatment Plant (located in the City of Henderson), and the South Water Treatment Plant (located near Robards, Kentucky). Both plants are supervised by Kevin Roberts, Director of Plant Operations.  K...

North Water Plant History and Operation

The NORTH Water Treatment Plant serves the City of Henderson and portions of Henderson County. North Water Treatment Facility 510 North Water Street Henderson, KY 42420 Phone: (270) 826-2421 Fax: (270) 826-2428 Hours of Operation: 24 hours ...

Ultra-Violet Purification in 1917

Go to the North Water Plant History and Operation page. November 29, 1917 ENGINEERING NEWS-RECORD Vol. 79, No. 22 Page 1021 Ultra-Violet Rays Finish Treatment of Henderson Water-Supply Sedimentation, Mechanical Filter and Ultra-Violet ...

South Water Plant History and Operation

The SOUTH Water Treatment Plant serves the City of Sebree, Beech Grove, and portions of Henderson County. South Water Treatment Facility 4159 Quinns Landing Road Robards, KY 42452 Phone:  (270) 869-6644 Fax:  (270) 521-6856 Hours of Ope...

Drinking Water Quality

A table showing HWU's Finished Water Quality is available in PDF format, for both the North and South Water Treatment Plants.  These reports are updated DAILY . North Water Treatment Plant View or Download PDF Report South Water ...

Water Quality Archive

Consumer Confidence Reports (CCR) North Water Treatment Plant South Water Treatment Plant 2017 North Water Treatment Plant CCR 2017 South Water Treatment Plant CCR 2016 North Water...

Wastewater

HWU has two wastewater treatment plants: The North Wastewater Treatment Plant (located in the City of Henderson), and the South Wastewater Treatment Plant (located near Robards, Kentucky). Both plants are supervised by Kevin Roberts, Director of Pl...

North Wastewater Treatment Plant History

The NORTH Wastewater Treatment Plant serves the City of Henderson and some limited portions of Henderson County. North Wastewater Treatment Facility 205 Drury Lane Henderson, KY 42420 Phone: (270) 827-9588 Fax: (270) 827-4356 Hours of O...

F.E. Stokes South Wastewater Treatment Plant History

Forrest E. Stokes South Wastewater Treatment Facility 4145 Quinns Landing Road Robards, KY 42452 Phone:  (270) 869-6647 Fax:  (270) 521-6856 Hours of Operation: 24 hours Click here to find out How the Forrest E. Stokes South Wastewater Tr...

Forrest E. Stokes

Go to the F.E. Stokes South Wastewater Treatment Plant History  page. The Wastewater Treatment Plant on the outskirts of Henderson County, Kentucky is dedicated to the memory of Forrest Edward Stokes. Forrest Stokes was the Utility's Construction ...

Wastewater Treatment Plant Regulatory Info.

Henderson's two wastewater treatment plants are regulated by KPDES (Kentucky Pollutant Discharge Elimination System) permits issued by the Kentucky Division of Water. The North Wastewater Treatment Plant serves the City of Henderson and some limited po...

Pretreatment Program

Pretreatment The Clean Water Act in 1972 prompted the States to adopt programs to monitor the cities in their jurisdiction and hold them accountable for the quality of water discharged to streams and rivers.  This includes the wastes that factories a...

Combined Sewer System

Combined Sewer Overflows (CSO) Live map showing current overflow discharge conditions (Quick Link) Canoe Creek Levels (24-Hour Graph) (Quick Link) Ohio River Levels and Rain Gauge (Quick Link) NWS Advanced Hydrologic Prediction Service...

KPDES 001 - North Wastewater Treatment Plant

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Permitted Outfall 001 - North Wastewater Treatment Plant is not a CSO Discharge Point. Discharges f...

KPDES 002 - Janalee Drive Pump Station

Return to the Combined Sewer System Overview Page   KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. ...

KPDES 003 - Ragan Street

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. ...

KPDES 004 - Jackson Street

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

KPDES 005 - Towles Street

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

KPDES 006 - Clay Street

Return to the Combined Sewer System Overview Page (Closed Loop to Discharge Point KPDES 007)   KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain whe...

KPDES 007 - Powell Street

 Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow (This location also carries from CSO Outfall 006 - Clay Street)   Discharges occur during periods of ...

KPDES 008 - Washington Street

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

KPDES 009 - First Street

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

KPDES 010 - Second Street

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

KPDES 011 - Fourth Street (CLOSED)

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Permitted Outfall 011 - Fourth Street is closed and is no longer active. The structure was removed from service i...

KPDES 012 - Fifth Street (CLOSED)

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Permitted Outfall 012 - Fifth Street is closed and is no longer active. The structure was removed from service i...

KPDES 013 - Eighth Street (CLOSED)

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Permitted Outfall 013 - Eighth Street is closed and is no longer active. The structure was removed from service i...

KPDES 014 - Second Street Pump Station

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

KPDES 015 - Third Street Basin

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

KPDES 016 - Cooper Park Pump Station (CLOSED)

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Permitted Outfall 016 - Cooper Park Pump Station is closed and is no longer active. The structure was removed f...

KPDES 017 - Outer Fifth Street (CLOSED)

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Permitted Outfall 017 - Outer Fifth Street is closed and is no longer active. The structure was removed from s...

Stormwater

Additional Information Permits for MS4 Construction Site Activities Keeping Stormwater Clean (MS4 Permitting) EPA Stormwater Phase II Watershed Friendly Stream Maintenance What is Stormwater? Stormwater runoff occurs...

Permits for MS4 Construction Site Activities

Actual earth disturbing construction activities  that disturb one acre or more are required to obtain coverage under BOTH  the following permits: KPDES Permit KYR10 , issued by the Kentucky Division of Water Local Permit HKYR10 , issued by He...

Keeping Stormwater Clean (MS4 Permit)

The City of Henderson has been designated a “small Municipal Separate Storm Sewer System” (Small MS4 or sMS4) community by the United States Environmental Protection Agency (U.S. EPA) and the Kentucky Department of Water (KDOW).  The Henderson Water Util...

EPA Stormwater Phase II

The U.S. Environmental Protection Agency (EPA) has published a series of 15 "Fact Sheets" on the Storm Water Phase II Final Rule.  The following links provide an excellent overview to this program.  The following "Fact Sheets" are in Adobe .PDF format.  ...

Watershed Friendly Stream Maintenance

The Kentucky Division of Water (KDOW) has created a 'Watershed Friendly Stream Maintenance' guide that helps answer questions such as "Do I need a permit?" This guidance includes several publications that are intended to help people understand when...

Admin / Finance

The main Administrative Office for HWU is located at 111 Fifth Street, Henderson, in the “Bobby Gish Administration Building ”.   Click here to see how the Administration Building got its name.  The Administration, Finance, Procurement and Infor...

Audit

Go to HWU Home Page > Departments > Admin / Finance Audit reports from previous years are available here . Click here to read the complete HWU 2014-2015 Audit  (in PDF format). HENDERSON WATER UTILITY CITY OF HENDERSON, KENTUCKY ...

Audit Archive

Go to HWU Home Page > Departments > Admin / Finance  > Audit Archive of the current and previous versions of HWU’s Financial Audit: The complete HWU 2014-2015 Audit  (in PDF format) The complete HWU 2013-2014 Audit  (in PDF fo...

Budget

Click here to read the complete HWU 2017-2018 Budget  (in PDF format). HWU 2017-2018 Budget - Executive Summary To: Water and Sewer Commissioners From: Tom Williams, P.E., General Manager / Todd Bowley, Chief Financial O...

Procurement

Doing business with the Henderson Water Utility Click Here for Useful Information (in PDF format). List of currently open bid items All bid opportunities / information will be posted on the HWU website.  Vendors who wish to receive ...

Bids

All Bid Documents require Adobe Acrobat Reader . All bid closing times are local Henderson time (Central Time Zone). Clamps Inventory (Items purchased on an as-needed basis) For the Henderson Water Utility (Bid Item ID: 201721) ...

Information Technology

Go to HWU Home Page > Departments  > Admin / Finance The Information Technology Department at HWU is responsible for maintaining IT hardware, software and infrastructure using the latest in technology to provide customers and employees wi...

Asset Management

Go to HWU Home Page > Departments  > Admin / Finance > Information Technology Henderson Water Utility uses a GIS-Based Asset Management System (AMS). Our AMS includes the following features: Central configuration for all applications/modules a...

General Manager

Go to HWU Home Page > Departments > Admin / Finance . Tom Williams, P.E., is the current General Manager of HWU, serving since October 2013.  Tom is a nearly lifelong resident of Henderson, and was previously the HWU Director of Engineering, a...

Former GMs

Henderson Water Utility's current General Manager is Tom Williams, P.E.  He has been in this position since October, 2013. Former General Managers of Henderson Water Utility include: Bruce Shipley, P.E. (December 2003 to September 2013) Dr. J...

Bruce Shipley, P.E.

Go to HWU Home Page > Departments > Admin / Finance  > Former GMs . Bruce Shipley retired as General Manager on September 30, 2013, after almost 10 years at the helm. Bruce has come up with ideas that paid his salary 10 times ...

Bobby G. Gish, P.E.

Go to HWU Home Page > Departments > Admin / Finance  > Former GMs . Mr. Gish began his tenure in 1986 as a seasoned administrator and as an active licensed professional engineer in the water and wastewater industries.  At this time m...

Engineering

The HWU Engineering Department oversees operations of the GIS, 811 line locates, Automation, IT department, and is responsible for the development and maintenance of the distribution system hydraulic model.  This department also works with the local ...

Projects

Go to HWU Home Page > Departments > Engineering Current Projects North Water Treatment Plant (NWTP) Henderson Water Utility (HWU) retained Clark Dietz, Inc. to study options available for various improvements to the North Water...

North Water Treatment Plant Project

Go to HWU Home Page > Departments > Engineering > Projects Henderson Water Utility (HWU) retained Clark Dietz, Inc. to study options available for various improvements to the North Water Treatment Plant (NWTP).  The NWTP consists o...

North Wastewater Treatment Plant Project

Go to HWU Home Page > Departments > Engineering > Projects This project is the last Long Term Control Plan (LTCP) project in the pipeline, and is currently under construction.  The project increases the peak capacity of the plant ...

Janalee Drive Pump Station and Force Main Upgrade Project

Go to HWU Home Page > Departments > Engineering > Projects This pump station was constructed in 1954 to convey sewage from the Downtown Interceptor sewer to the then-new sewage treatment plant.  Upgrades to pumping capacity, the p...

Tiger Ditch Stormwater Project

Go to HWU Home Page > Departments > Engineering > Projects This stormwater conveyance on the east side of Henderson had become overgrown with small trees and brush.  In addition, high flows had eroded the sides, and fences and ...

Modeling

Go to HWU Home Page > Departments > Engineering On November 21, 2014, HWU took possession of a computer model of our entire water distribution system served by our North Water Treatment Plant located on Water Street in Henderson.  This ...

System Operations Center

System Operations Center (SOC) 230 North Alvasia Street Henderson, KY  42420 Phone: (270) 826-2824 Fax: (270) 826-9343 Regular Office Hours: 7:30 AM - 4:00 PM (Central) After Hours: Calls are answered 24/7/365 We strive to respond to em...

Services

The System Operations Center (SOC) of the Henderson Water Utility provides the following services to our customers: Administrative Services (SOC Office Staff - Phone 270-826-2824 ) Receive payments for water and sewer taps Receive requests f...

Field Crews

Field Crews at the System Operations Center (SOC) are made up of experienced workers who oversee all water, sewer, and stormwater lines in our system.  They are responsible for new installation, maintenance, inspection, and repair of all lines.  Field cr...
GIS

GIS

Henderson City/County GIS page (Quick Link) HWU has made a large investment incorporating our collection/distribution system information into the City/County GIS .  The information contained in that system is updated as new lines are i...

Automation

HWU utilizes state-of-the-art instrumentation, communications, and software in order to deliver secure and reliable system information to operations and management, to meet constantly changing regulatory compliance, to maintain security throughout our...

Governance

Board General Manager Ordinances Enforcement Response Plans Technical Standards Rates and Fees HWU Policy and Procedure Manual Long Term Control Plan HWU Strategic Plan  

Board

 Board Duties Board Members Board Agenda / Minutes

Board Duties

In 1954, the City of Henderson established a five member Board, known as the “Water and Sewer Commission of the City of Henderson”, to have full and complete authority, supervision, management, and control of the municipal water works, sewer system, and...

Board Members

Members of the Water & Sewer Commission   Paul Bird Chairman Board Member since June 2009 George Jones Secretary Board Member since January 2004 Gary L. Jennings, D.M.D. Board Member since June 2009 John Henderson Board Me...

Board Agenda / Minutes

The Water and Sewer Commission meetings are normally held at the Bobby Gish Administrative Building located at 111 Fifth Street on the third Monday of each month at 4:30 p.m. local time. Our latest meeting agenda (in PDF format) is available at this...

Ordinances

Code of Ordinances for the City of Henderson, Kentucky (Municode) The Code of Ordinances and/or any other documents that appear on the Municode site may not reflect the most current legislation adopted by the Municipality.  The links below to the ...

Stormwater Requirements for New Development and Redevelopment

Stormwater Detention New Development Standards for Detention: Ponds shall be designed to reduce post-development peak flows to 30% below pristine conditions for the 25-year 6-hour storm and the 100-year 24-hour storm.  The emergency ...

Enforcement Response Plans

Enforcement Response Plans (ERP) Henderson ERP for Industrial Users (Pretreatment) (Adopted August 15,  2016) Henderson ERP for Sewer User and MS4 (Domestic Sewer and MS4) (Adopted August 15,  2016)

Technical Standards

Henderson Water Utilities’ Technical Standards collectively contain all of the technical requirements for constructing new or connecting onto any of our existing facilities.  These standards are approved by the Henderson Water and Sewer Commission an...

Rates and Fees

Click the link below to download the rate ordinance or service fee information in PDF format.  (Requires Adobe Acrobat Reader ) Rate Ordinance (Effective March 1, 2011) Current Water and Sewer Rates (Effective July 1, 2017) Stormwater Fee ...

HWU Policy and Procedure Manual

Henderson Water Utility has developed policies and procedures to help standardize the way we do business.  We want to be fair and consistent with all of our customers. The links below contain PDF documents that relate directly to items of interest ...

Long Term Control Plan

Henderson Water Utility (HWU) operates a combined sewer system (CSS) with 16 permitted combined sewer overflows (CSOs), where untreated wastewater mixed with rainwater can be allowed to overflow to a waterway without treatment.  Five of our overflows ...

HWU Strategic Plan

To read the complete HWU Strategic Plan (in PDF format), click on the following link: HWU STRATEGIC PLAN FOR CAPITAL SPENDING WATER – WASTEWATER – STORMWATER (April 2017) GOALS AND PURPOSE OF THIS PLAN This represents the third annual upd...

Strategic Plan Archive

Archive of the current and previous versions of HWU's: Strategic Plan for Capital Spending Water - Wastewater - Stormwater Current Strategic Plan (Revised April 2017) May 2016 version of the Strategic Plan (Superseded) May 2015 version...

HWU Strategic Plan (May 2016)

NOTE: This is an ARCHIVE version of the HWU Strategic Plan. This version has been superseded with a NEWER version. Click HERE for the CURRENT VERSION  of the HWU Strategic Plan. To read the complete HWU Strategic Plan for Capital Spending ...

HWU Strategic Plan (May 2015)

NOTE: This is an ARCHIVE version of the HWU Strategic Plan. This version has been superseded with a NEWER version. Click HERE for the CURRENT VERSION  of the HWU Strategic Plan. To read the complete HWU Strategic Plan (in PDF format), c...

HWU Strategic Plan (June 2014)

NOTE: This is an ARCHIVE version of the HWU Strategic Plan. This version has been superseded with a NEWER version. Click HERE for the CURRENT VERSION  of the HWU Strategic Plan. To read the complete HWU Strategic Plan (in PDF format), click o...

Quick Links

Live map showing current overflow discharge conditions City of Henderson Website Henderson City-County Web Portal CountyOffice.org HWU Bids Board Agenda / Minutes USGS 03322190 Ohio River at Henderson, KY Hyper -Reach Emergency...

Live map showing current overflow conditions

If this page does not automatically redirect, Click HERE  to go to the CSO Overflow Map .      

City of Henderson Website

City of Henderson Website      

Henderson City-County Web Portal

Henderson City-County Web Portal Economic Development City Government County Government Henderson GIS Health Care Planning Commission Education Downtown Henderson Project Tourist Commission Chamber of Commerce     ...

CountyOffice.org

CountyOffice.org CountyOffice.org is the most accurate internet database of county government offices in the United States.  Use our site to locate your county assessor, board of elections, chamber of commerce, child support offices, colleges, ...

Bids

If this page does not automatically redirect, Click HERE  to go to the HWU Bid documents .      

Board Agenda / Minutes

If this page does not automatically redirect, Click HERE  to go to the HWU Board Meeting Agenda .

USGS River Gauge

USGS 03322190 Ohio River at Henderson, KY (River elevation and rainfall amounts)      

Hyper-Reach Emergency Communications Network

Sign Up for Hyper-Reach notifications on your cell phone or land line with the Hyper-Reach Emergency Communications Network Sign up  for Hyper-Reach Alerts Login  to your existing Hyper Reach Account It's FREE and Easy. (Cell phon...

Kentucky 811

Kentucky 811   (Before U Dig) 811  is the new number you should call before you begin any digging project. Learn more at http://call811.com/   Planning a home improvement job?  Planting a tree?  Installing a fence or deck? WAIT!   He...

GovDeals Auction Items

 Auction Items Occasionally HWU will be auctioning off surplus or retired items on public Internet sites such as GovDeals.  You can view any such items on GovDeals by clicking  here  or on the logo below.          ...

Employee Access to E-Mail

Employee Access to E-Mail      

How Do I ... ?

How do I apply for services? How do I get a temporary meter? How do I report a service problem? How do I apply for an MS4 Construction Site Permit? How do I set up a plant tour? How do I inquire about a job at HWU? How do I bid on HWU...

How do I apply for services?

To apply for services, please call the HWU System Operations Center (SOC) at (270) 826-2824 Alternatively, visit the SOC.  We are located at: Henderson Water Utility System Operations Center 230 North Alvasia Street Henderson, KY 42420 Additional ...

How do I get a temporary meter?

To get a temporary meter, please call the HWU System Operations Center (SOC) at (270) 826-2824 Alternatively, visit the SOC.  We are located at: Henderson Water Utility System Operations Center 230 North Alvasia Street Henderson, KY 42420 ...

How do I report a service problem?

To report a service problem, please call the HWU System Operations Center (SOC) at (270) 826-2824 Our phone is answered by a live person around the clock, 24/7/365. We will send a crew to investigate the source of the problem.  We will make repairs a...

How do I apply for an MS4 Construction Site Permit?

Information on how to apply for an MS4 (Municipal Separate Storm Sewer System) permit can be found here  on our Permits for MS4 Construction Site Activities page. Actual earth disturbing construction activities  that disturb one acre or more are re...

How do I set up a plant tour?

To set up a plant tour, please call the Henderson Water Utility at (270) 826-2421 We are happy to offer tours of our water and wastewater treatment  plants to interested individuals and groups. We are also happy to come to your group meeting o...

How do I inquire about a job at HWU?

All employment opportunities are handled through the Personnel Department of the City of Henderson. Mail: Personnel Office City of Henderson Human Resources P.O. Box 673 222 First Street Henderson, KY 42419-0673 Phone: (270) 831-1200 ext....

How do I bid on HWU projects?

All bid opportunities / information will be posted on the HWU website at http://tinyurl.com/hwu-bids .  Vendors who wish to receive notification of bids will need to sign up for notifications via one or both of the following social media methods: ...

How do I know if I am responsible for repairing a leak?

First, call the System Operations Center at (270) 826-2824 and report the leak.  A crew will be dispatched to your address to determine if the leak is on the customer's side of the meter or on the Utility's side. If the leak is on the customer's ...

How do I get my stormwater problem on the list for work to be done?

You may call 270-826-2824 to report the problem.  Someone will contact you regarding the problem and arrange a site inspection.  If appropriate, the project will then be put on the list for future work.  Projects are prioritized by the risks of damage to...

How do I determine if I need a permit to perform stream maintenance work?

The Kentucky Division of Water (KDOW) has created a ‘Watershed Friendly Stream Maintenance’ guide that helps answer questions such as “Do I need a permit?” Click on the following link to access this information: Watershed Friendly Stream Maintenance ...

How do I fill my swimming pool at a lower cost?

Renting a hydrant meter will allow you to avoid the sewer charges that would apply from filling a pool through your residential meter. Another option is to install an irrigation meter, which can only be used to provide water outside the home (filling...

I Didn't Know That!

A collection of useful and interesting information. Confined Space Entry Lead and Copper In Your Drinking Water Fall Leaf Season Fats, Oils and Grease (FOG) Spring Rains and Stormwater Drains Pink Stains In Your Toilet Bowl Fire...

Confined Space Entry

The following article appeared on Page 1A of The Gleaner on Thursday 02/16/2017. Local agencies train for rescues HFD, water department practice confined space retrieval in manhole BETH SMITH BETHSMITH@THEGLEANER.COM Manholes aren’t exactly kn...

Lead and Copper In Your Drinking Water

Henderson Water Utility (HWU) takes its role in safeguarding the public health very seriously.  We also take a lot of pride in producing and delivering to you high quality water that you can be confident in.  HWU is paying close attention to the developing w...

Fall Leaf Season

Beginning in November each year, crews from the Public Works Department will vacuum leaves that have been raked down to the street. Please place your leaves down near the street or edge of your lawn, but NOT OUT INTO THE STREET.  Leaves in the street ...

Fats, Oils and Grease (FOG)

Many of the problems caused by FOG in the sewer system originate from fats, oils and grease that are poured down drains in homes.  Although the wastewater collection system is owned, managed and maintained by HWU, the entire community of Henderson benefits ...

Spring Rains and Stormwater Drains

Henderson’s catch basins, or storm drains, on the side of the road funnel rainwater to Canoe Creek and to the Ohio River.  With spring showers on the horizon, it is important to remember that pollutants and debris washed into these basins when it rains ar...

Pink Stains In Your Toilet Bowl

The bacteria Serratia marcescens causes pink stains. Click on image for better view. Each year, a few customers call to ask us about pink stains or residues that occasionally develop in moist areas in their homes. They generally observe this in toilet...

Fire Hydrant Colors

Henderson Water Utility is working closely with the Fire Department to upgrade fire hydrants around the city. The tops of hydrants are painted in colors to indicate how much flow they can produce in gallons per minute (gpm). Blue – over 1...

Why Do We Have Water Towers ?

At first glance, it would be easy to assume that water towers exist to store water.  They are, after all, giant above ground vessels filled with anywhere from tens of thousands to millions of gallons of water. But whether you’re talking about a mo...

Repainted Frontier Village Tank

We recently repainted our Frontier Village water tank. See a flyover video of our repainted tank, as seen from a camera mounted on a QuadCopter (drone).  The High-Definition video was shot on 01-07-2016.  The run time of the video is approx. 3 Mi...

River and Creek Levels

Live map showing current overflow discharge conditions (Quick Link) Canoe Creek Levels (24-Hour Graph) (Quick Link) Ohio River Levels and Rain Gauge  (Quick Link) NWS Advanced Hydrologic Prediction Service (Quick Link) Canoe ...

Contact Us

Office Locations and Hours of Operation Emergency Contact (Water Main Break / Sewer Backup / etc.) Phone: 270-826-2824  (Answered 24/7/365) Water Quality Questions Phone: 270-826-2824 Send E-Mail Bobby Gish Administration Building 111 F...