22 February 2023 - Update on Train Derailment – East Palestine, OH 13 February 2023 - Update on Train Derailment – East Palestine, OH

Fall is here and with it brings all the things we love about the change of seasons including the return of the pumpkin spice latte (yes please!), crisp autumn hikes, spooky pumpkin carving, and enjoying the changing colorful landscape of the M idwest...

Educational Videos 11 May, 2021 - Pet Waste - Let's do our part to help stop stormwater pollution. Following is a video discussing pet waste. This video is provided courtesy of the NC Clean Water Education Partnership. (https://www.facebook.com/NCcleanwater...

Henderson’s catch basins, or storm drains, on the side of the road funnel rainwater to Canoe Creek and to the Ohio River.  With spring showers already here, and more sure to come, it is important to remember that pollutants and debris washed into these ba...

A collection of useful and interesting information. Covid-19 and Water Safety Confined Space Entry Lead and Copper In Your Drinking Water Fall Leaf Season Fats, Oils and Grease (FOG) Spring Rains and Stormwater Drains Pink Stains...

There’s a national focus on drinking water quality June 15, 2022 Henderson Water is in the business of public health, and our drinking water is safe, high quality, and meets all regulatory standards. Today, the EPA issued new health advisory l...

Public Affairs Advisory Who: U.S. EPA and CDC What: Additional coronavirus resources When: Available now The U.S. Centers for Disease Control (CDC) and the U.S. Environmental Protection Agency (EPA) have added some helpful resources...

The following article appeared on Page 1A of The Gleaner on Thursday 02/16/2017. Local agencies train for rescues HFD, water department practice confined space retrieval in manhole BETH SMITH BETHSMITH@THEGLEANER.COM Manholes aren’t exactly kn...

Henderson Water Utility (HWU) takes its role in safeguarding the public health very seriously.  We also take a lot of pride in producing and delivering to you high quality water that you can be confident in.  HWU is paying close attention to the developing w...

Beginning in November each year, crews from the Public Works Department will vacuum leaves that have been raked down to the street. Please place your leaves down near the street or edge of your lawn, but NOT OUT INTO THE STREET.  Leaves in the street ...

Read our complete FOG policy The complete F-500 – Fats, Oils and Grease Management  policy is available on our HWU Policy and Procedure Manual page. Many of the problems caused by FOG in the sewer system originate from fats, oils and grease tha...

Henderson’s catch basins, or storm drains, on the side of the road funnel rainwater to Canoe Creek and to the Ohio River.  With autumn showers on the horizon, it is important to remember that pollutants and debris washed into these basins when it rains ar...

The bacteria Serratia marcescens causes pink stains. Click on image for better view. Each year, a few customers call to ask us about pink stains or residues that occasionally develop in moist areas in their homes. They generally observe this in toilet...

Henderson Water Utility is working closely with the Fire Department to upgrade fire hydrants around the city. The tops of hydrants are painted in colors to indicate how much flow they can produce in gallons per minute (gpm). Blue – over 1...

At first glance, it would be easy to assume that water towers exist to store water.  They are, after all, giant above ground vessels filled with anywhere from tens of thousands to millions of gallons of water. But whether you’re talking about a mo...

We recently repainted our Frontier Village water tank. See a flyover video of our repainted tank, as seen from a camera mounted on a QuadCopter (drone).  The High-Definition video was shot on 01-07-2016.  The run time of the video is approx. 3 Mi...

Henderson Water Utility Water Meter Replacement Project Click here to open map in new tab HWU has hired a contractor to begin installing meters in the areas show above. What You Can Expect A door hanger will be left on your door a day or two...

For billing inquiries, please call Customer Service at 270-831-1200 ext. 2216 .  Hours are Monday through Friday 8 am to 5 pm. In case of water or sewer emergency call HWU at 270-826-2824 (Answered 24/7/365). Welcome to Henderson Water Utility's ...

Water (North and South) Wastewater (North and South) Stormwater Admin / Finance System Operations Center (SOC) Engineering  

HWU has two water treatment plants: The North Water Treatment Plant (located in the City of Henderson), and the South Water Treatment Plant (located near Robards, Kentucky). Both plants are supervised by Kevin Roberts, Director of Plant Operations.  K...

The NORTH Water Treatment Plant serves the City of Henderson and portions of Henderson County. North Water Treatment Facility 510 North Water Street Henderson, KY 42420 Phone: (270) 826-2421 Fax: (270) 826-2428 Hours of Operation: 24 hours ...

Go to the North Water Plant History and Operation page. November 29, 1917 ENGINEERING NEWS-RECORD Vol. 79, No. 22 Page 1021 Ultra-Violet Rays Finish Treatment of Henderson Water-Supply Sedimentation, Mechanical Filter and Ultra-Violet ...

The SOUTH Water Treatment Plant serves the City of Sebree, Beech Grove, and portions of Henderson County. South Water Treatment Facility 4159 Quinns Landing Road Robards, KY 42452 Phone:  (270) 869-6644 Fax:  (270) 521-6856 Hours of Ope...

A table showing HWU's Finished Water Quality is available in PDF format, for both the North and South Water Treatment Plants.  These reports are updated DAILY . North Water Treatment Plant View or Download PDF Report South Water ...

Last week, reports began surfacing from the Lake Jackson, Texas area about a 6-year old boy dying after being infected by the amoeba, Naegleria fowleri .  This amoeba is more commonly recognized as the “brain-eating amoeba.” The source of where the ...

Consumer Confidence Reports (CCR) North Water Treatment Plant South Water Treatment Plant 2022 North Water Treatment Plant CCR 2022 South Water Treatment Plant CCR 2021 North Water...

The following information was obtained from the Centers for Disease Control and Prevention (CDC) You need javascript enabled to view this content or go to source URL .  

HWU has two wastewater treatment plants: The North Wastewater Treatment Plant (located in the City of Henderson), and the South Wastewater Treatment Plant (located near Robards, Kentucky). Both plants are supervised by Kevin Roberts, Director of Pl...

The NORTH Wastewater Treatment Plant serves the City of Henderson and some limited portions of Henderson County. North Wastewater Treatment Facility 205 Drury Lane Henderson, KY 42420 Phone: (270) 827-9588 Fax: (270) 827-4356 Hours of O...

Forrest E. Stokes South Wastewater Treatment Facility 4145 Quinns Landing Road Robards, KY 42452 Phone:  (270) 869-6647 Fax:  (270) 521-6856 Hours of Operation: 24 hours Click here to find out How the Forrest E. Stokes South Wastewater Tr...

Go to the F.E. Stokes South Wastewater Treatment Plant History  page. The Wastewater Treatment Plant on the outskirts of Henderson County, Kentucky is dedicated to the memory of Forrest Edward Stokes. Forrest Stokes was the Utility's Construction ...

Henderson's two wastewater treatment plants are regulated by KPDES (Kentucky Pollutant Discharge Elimination System) permits issued by the Kentucky Division of Water. The North Wastewater Treatment Plant serves the City of Henderson and some limited po...

Pretreatment The Clean Water Act in 1972 prompted the States to adopt programs to monitor the cities in their jurisdiction and hold them accountable for the quality of water discharged to streams and rivers.  This includes the wastes that factories a...

Combined Sewer Overflows (CSO) Live map showing current overflow discharge conditions (Quick Link) Canoe Creek Levels (24-Hour Graph) (Quick Link) Ohio River Levels and Rain Gauge (Quick Link) NWS Advanced Hydrologic Prediction Service...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Permitted Outfall 001 - North Wastewater Treatment Plant is not a CSO Discharge Point. Discharges f...

Return to the Combined Sewer System Overview Page   KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. ...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. ...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

Return to the Combined Sewer System Overview Page (Closed Loop to Discharge Point KPDES 007)   KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the...

 Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow (This location also carries from CSO Outfall 006 - Clay Street)   Discharges occur during periods of ...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Permitted Outfall 011 - Fourth Street is closed and is no longer active. The structure was removed from service i...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Permitted Outfall 012 - Fifth Street is closed and is no longer active. The structure was removed from service i...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Permitted Outfall 013 - Eighth Street is closed and is no longer active. The structure was removed from service i...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Discharges occur during periods of heavy rain when the Combined Sewer System capacity is reached. Discharges f...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Permitted Outfall 016 - Cooper Park Pump Station is closed and is no longer active. The structure was removed f...

Return to the Combined Sewer System Overview Page KPDES = Kentucky Pollutant Discharge Elimination System CSO = Combined Sewer Overflow Permitted Outfall 017 - Outer Fifth Street is closed and is no longer active. The structure was removed from s...

Additional Information Permits for MS4 Construction Site Activities Keeping Stormwater Clean (MS4 Permitting) EPA Stormwater Phase II Watershed Friendly Stream Maintenance What is Stormwater? Stormwater runoff occurs...

Actual earth disturbing construction activities  that disturb one acre or more are required to obtain coverage under BOTH  the following permits: KPDES Permit KYR10 , issued by the Kentucky Division of Water Local Permit HKYR10 , issued by He...

The City of Henderson has been designated a “small Municipal Separate Storm Sewer System” (Small MS4 or sMS4) community by the United States Environmental Protection Agency (U.S. EPA) and the Kentucky Department of Water (KDOW).  The Henderson Water Util...

The U.S. Environmental Protection Agency (EPA) has published a series of 15 "Fact Sheets" on the Storm Water Phase II Final Rule.  The following links provide an excellent overview to this program.  The following "Fact Sheets" are in Adobe .PDF format.  ...

The Kentucky Division of Water (KDOW) has created a 'Watershed Friendly Stream Maintenance' guide that helps answer questions such as "Do I need a permit?" This guidance includes several publications that are intended to help people understand when...

The main Administrative Office for HWU is located at 111 Fifth Street, Henderson, in the “Bobby Gish Administration Building ”.   Click here to see how the Administration Building got its name.  The Administration, Finance, Procurement and Infor...

Go to HWU Home Page > Departments > Admin / Finance Click here  to read the complete HWU 2021-2022 Audit  (in PDF format). Audit reports from previous years are available here . Go to HWU Home Page > Departments &g...

Go to HWU Home Page > Departments > Admin / Finance  > Audit Archive of the current and previous versions of HWU’s Financial Audit: The complete HWU 2020-2021 Audit  (in PDF format) The complete HWU 2019-2020 Audit  (in PDF fo...

Click here to read the complete HWU 2022-2023 Budget  (in PDF format). HWU 2020-2021 Budget - Executive Summary To: Water and Sewer Commissioners From: Tom Williams, P.E., General Manager Todd Bowley, Chief Financial Officer Kevin R...

Doing business with the Henderson Water Utility Click Here for Useful Information (in PDF format). List of currently open bid items All bid opportunities / information will be posted on the HWU website.  Vendors who wish to receive ...

All Bid Documents require Adobe Acrobat Reader . All bid closing times are local Henderson time (Central Time Zone). Advanced Metering Infrastructure (AMI) Project Installation – Phase C For the Henderson Water Utility (Bid Item ID: 202307) ...

Go to HWU Home Page > Departments  > Admin / Finance The Information Systems Department at HWU is responsible for maintaining IT hardware, software, and infrastructure using the latest in technology to provide customers and employees w...

Go to HWU Home Page > Departments  > Admin / Finance > Information Technology Henderson Water Utility uses a GIS-Based Asset Management System (AMS). Our AMS includes the following features: Central configuration for all applications/modules a...

Go to HWU Home Page > Departments > Admin / Finance . Henderson Water Utility's current General Manager is Bart Boles  He has been in this position since January 2023. Go to HWU Home Page > Departments > Admin / Finance . ...

Henderson Water Utility's current General Manager is Bart Boles  He has been in this position since January 2023. Former General Managers of Henderson Water Utility include: Tom Williams, P.E. (October 2013 to December 2023) Bruce Shipley, P.E. ...

Tom Williams, P.E., is the current General Manager of HWU, serving since October 2013.  Tom is a nearly lifelong resident of Henderson, and was previously the HWU Director of Engineering, a post he held since June 2010. Tom has extensive e...

Go to HWU Home Page > Departments > Admin / Finance  > Former GMs . Bruce Shipley retired as General Manager on September 30, 2013, after almost 10 years at the helm. Bruce has come up with ideas that paid his salary 10 times ...

Go to HWU Home Page > Departments > Admin / Finance  > Former GMs . Mr. Gish began his tenure in 1986 as a seasoned administrator and as an active licensed professional engineer in the water and wastewater industries.  At this time m...

System Operations Center (SOC) 230 North Alvasia Street Henderson, KY  42420 Phone: (270) 826-2824 Fax: (270) 826-9343 Regular Office Hours: 7:30 AM - 4:00 PM (Central) After Hours: Calls are answered 24/7/365 We strive to respond to em...

The System Operations Center (SOC) of the Henderson Water Utility provides the following services to our customers: Administrative Services (SOC Office Staff - Phone 270-826-2824 ) Receive payments for water and sewer taps Receive requests f...

Field Crews at the System Operations Center (SOC) are made up of experienced workers who oversee all water, sewer, and stormwater lines in our system.  They are responsible for new installation, maintenance, inspection, and repair of all lines.  Field cr...

Henderson City/County GIS page (Quick Link) HWU has made a large investment incorporating our collection/distribution system information into the City/County GIS .  The information contained in that system is updated as new lines are i...

HWU utilizes state-of-the-art instrumentation, communications, and software in order to deliver secure and reliable system information to operations and management, to meet constantly changing regulatory compliance, to maintain security throughout our...

The HWU Engineering Department oversees operations of the GIS, 811 line locates, Automation, IT department, and is responsible for the development and maintenance of the distribution system hydraulic model.  This department also works with the local ...

Go to HWU Home Page > Departments > Engineering Current Projects South Main Street and Sand Lane Water Main Project (2023) The Henderson Water Utility (HWU) is starting a project to lay a new water main on South Main Street...

In June 2021, Pratt Paper announced plans to build a paper mill and corrugated box plant on property located in the City of Henderson, near Old Corydon Road and the KY 425 Bypass. The property dedicated to this plant is a 200-acre lot that was carved...

The Henderson Water Utility (HWU) is starting a project to lay a new water main on South Main Street and Sand Lane in the southern parts of the City of Henderson.  This is part of a larger project to boost water pressure and flow in southern sections ...

Go to HWU Home Page > Departments > Engineering > Projects Henderson Water Utility (HWU) retained Clark Dietz, Inc. to study options available for various improvements to the North Water Treatment Plant (NWTP).  The NWTP consists o...

Go to HWU Home Page > Departments > Engineering > Projects This project is the last Long Term Control Plan (LTCP) project in the pipeline, and is currently under construction.  The project increases the peak capacity of the plant ...

Go to HWU Home Page > Departments > Engineering > Projects This pump station was constructed in 1954 to convey sewage from the Downtown Interceptor sewer to the then-new sewage treatment plant.  Upgrades to pumping capacity, the p...

Go to HWU Home Page > Departments > Engineering > Projects This stormwater conveyance on the east side of Henderson had become overgrown with small trees and brush.  In addition, high flows had eroded the sides, and fences and ...

Go to HWU Home Page > Departments > Engineering On November 21, 2014, HWU took possession of a computer model of our entire water distribution system served by our North Water Treatment Plant located on Water Street in Henderson.  This ...

 Board Duties Board Members Board Agenda / Minutes

In 1954, the City of Henderson established a five member Board, known as the “Water and Sewer Commission of the City of Henderson”, to have full and complete authority, supervision, management, and control of the municipal water works, sewer system, and...

Members of the Water & Sewer Commission   Paul Bird Chairman Board Member since June 2009 George Jones Secretary Board Member since January 2004 Gary L. Jennings, D.M.D. Board Member since June 2009 Steve Austin ...

The Water and Sewer Commission meetings are normally held at the Bobby Gish Administrative Building located at 111 Fifth Street on the third Monday of each month at 4:30 p.m. local time. Our latest meeting agenda (in PDF format) is available at this...

Board General Manager Ordinances Enforcement Response Plans Technical Standards Rates and Fees HWU Policy and Procedure Manual Long Term Control Plan HWU Strategic Plan  

Stormwater Detention New Development Standards for Detention: Ponds shall be designed to reduce post-development peak flows to 30% below pristine conditions for the 25-year 6-hour storm and the 100-year 24-hour storm.  The emergency ...

Enforcement Response Plans (ERP) Henderson ERP for Industrial Users (Pretreatment) (Adopted August 15,  2016) Henderson ERP for Sewer User and MS4 (Domestic Sewer and MS4) (Adopted August 15,  2016) Henderson Water Utility (HWU) expressly r...

Code of Ordinances for the City of Henderson, Kentucky (Municode) The Code of Ordinances and/or any other documents that appear on the Municode site may not reflect the most current legislation adopted by the Municipality.  The links below to the ...

Henderson Water Utilities’ Technical Standards collectively contain all of the technical requirements for constructing new or connecting onto any of our existing facilities.  These standards are approved by the Henderson Water and Sewer Commission an...

Click the link below to download the rate ordinance or service fee information in PDF format.  (Requires Adobe Acrobat Reader ) Rate Ordinance (Effective May 13, 2018) Current Water and Sewer Rates (Effective April 1, 2020) Stormwater Fee FAQs ...

Henderson Water Utility has developed policies and procedures to help standardize the way we do business.  We want to be fair and consistent with all of our customers. The links below contain PDF documents that relate directly to items of interest ...

Henderson Water Utility (HWU) operates a combined sewer system (CSS) with 16 permitted combined sewer overflows (CSOs), where untreated wastewater mixed with rainwater can be allowed to overflow to a waterway without treatment.  Five of our overflows ...

To read the complete HWU Strategic Plan (in PDF format), click on the following link: HWU STRATEGIC PLAN FOR CAPITAL SPENDING WATER – WASTEWATER – STORMWATER (13 April 2021) GOALS AND PURPOSE OF THIS PLAN This represents the eighth edition of ...

Archive of the current and previous versions of HWU's: Strategic Plan for Capital Spending Water - Wastewater - Stormwater Current Strategic Plan (Revised April 2021) April 2020 version of the Strategic Plan (Superseded) April 2019...

NOTE: This is an ARCHIVE version of the HWU Strategic Plan. This version has been superseded with a NEWER version. Click HERE  for the CURRENT VERSION  of the HWU Strategic Plan. To read the complete HWU Strategic Plan (in PDF format), clic...

NOTE: This is an ARCHIVE version of the HWU Strategic Plan. This version has been superseded with a NEWER version. Click HERE  for the CURRENT VERSION  of the HWU Strategic Plan. To read the complete HWU Strategic Plan (in PDF format), clic...

NOTE: This is an ARCHIVE version of the HWU Strategic Plan. This version has been superseded with a NEWER version. Click HERE  for the CURRENT VERSION  of the HWU Strategic Plan. To read the complete HWU Strategic Plan (in PDF format), clic...

NOTE: This is an ARCHIVE version of the HWU Strategic Plan. This version has been superseded with a NEWER version. Click HERE  for the CURRENT VERSION  of the HWU Strategic Plan. To read the complete HWU Strategic Plan (in PDF format), clic...

NOTE: This is an ARCHIVE version of the HWU Strategic Plan. This version has been superseded with a NEWER version. Click HERE for the CURRENT VERSION  of the HWU Strategic Plan. To read the complete HWU Strategic Plan for Capital Spending ...

NOTE: This is an ARCHIVE version of the HWU Strategic Plan. This version has been superseded with a NEWER version. Click HERE for the CURRENT VERSION  of the HWU Strategic Plan. To read the complete HWU Strategic Plan (in PDF format), c...

NOTE: This is an ARCHIVE version of the HWU Strategic Plan. This version has been superseded with a NEWER version. Click HERE for the CURRENT VERSION  of the HWU Strategic Plan. To read the complete HWU Strategic Plan (in PDF format), click o...

Live map showing current overflow discharge conditions City of Henderson Website Henderson City-County Web Portal CountyOffice.org HWU Bids Board Agenda / Minutes FOG Policy (Fats, Oils, and Grease) USGS 03322190 Ohio River...

None at this time    

If this page does not automatically redirect, Click HERE  to go to the CSO Overflow Map .      

City of Henderson Website      

If this page does not automatically redirect, Click HERE  to go to the HWU Bid documents .      

Henderson City-County Web Portal Economic Development City Government County Government Henderson GIS Health Care Planning Commission Education Downtown Henderson Project Tourist Commission Chamber of Commerce     ...

CountyOffice.org CountyOffice.org is the most accurate internet database of county government offices in the United States.  Use our site to locate your county assessor, board of elections, chamber of commerce, child support offices, colleges, ...

If this page does not automatically redirect, Click HERE  to go to the HWU Board Meeting Agenda .

Read our FOG Policy (Fats, Oils, and Grease) F-500 – Fats, Oils and Grease Management  (PDF File Download) Find out more about our FOG Policy Interesting facts about FOG  

USGS 03322190 Ohio River at Henderson, KY (River elevation and rainfall amounts)      

Sign Up for Hyper-Reach notifications on your cell phone or land line with the Hyper-Reach Emergency Communications Network Sign up  for Hyper-Reach Alerts Login  to your existing Hyper Reach Account It's FREE and Easy. (Cell phon...

Kentucky 811   (Before U Dig) 811  is the new number you should call before you begin any digging project. Learn more at http://call811.com/   Planning a home improvement job?  Planting a tree?  Installing a fence or deck? WAIT!   He...

Historic maps of the City of Henderson Water, Wastewater, and Stormwater System More maps will be added as they become available. 1923 Sanborn Fire Insurance Map of Henderson 1897 Sanborn Fire Insurance Map of Henderson 1892 Sanborn Fire...

 Auction Items Occasionally HWU will be auctioning off surplus or retired items on public Internet sites such as GovDeals.  You can view any such items on GovDeals by clicking  here  or on the logo below.          ...

Employee Access to E-Mail      

How do I apply for services? How do I get a temporary meter? How do I report a service problem? How do I apply for an MS4 Construction Site Permit? How do I set up a plant tour? How do I inquire about a job at HWU? How do I bid on HWU...

To apply for services, please call the HWU System Operations Center (SOC) at (270) 826-2824 Alternatively, visit the SOC.  We are located at: Henderson Water Utility System Operations Center 230 North Alvasia Street Henderson, KY 42420 Additional ...

To get a temporary meter, please call the HWU System Operations Center (SOC) at (270) 826-2824 Alternatively, visit the SOC.  We are located at: Henderson Water Utility System Operations Center 230 North Alvasia Street Henderson, KY 42420 ...

To report a service problem, please call the HWU System Operations Center (SOC) at (270) 826-2824 Our phone is answered by a live person around the clock, 24/7/365. We will send a crew to investigate the source of the problem.  We will make repairs a...

Information on how to apply for an MS4 (Municipal Separate Storm Sewer System) permit can be found here  on our Permits for MS4 Construction Site Activities page. Actual earth disturbing construction activities  that disturb one acre or more are re...

To set up a plant tour, please call the Henderson Water Utility at (270) 826-2421 We are happy to offer tours of our water and wastewater treatment  plants to interested individuals and groups. We are also happy to come to your group meeting o...

All employment opportunities are handled through the Personnel Department of the City of Henderson. Mail: Personnel Office City of Henderson Human Resources P.O. Box 673 222 First Street Henderson, KY 42419-0673 Phone: (270) 831-1200 ext....

All bid opportunities / information will be posted on the HWU website at http://tinyurl.com/hwu-bids .  Vendors who wish to receive notification of bids will need to sign up for notifications via one or both of the following social media methods: ...

First, call the System Operations Center at (270) 826-2824 and report the leak.  A crew will be dispatched to your address to determine if the leak is on the customer's side of the meter or on the Utility's side. If the leak is on the customer's ...

You may call 270-826-2824 to report the problem.  Someone will contact you regarding the problem and arrange a site inspection.  If appropriate, the project will then be put on the list for future work.  Projects are prioritized by the risks of damage to...

The Kentucky Division of Water (KDOW) has created a ‘Watershed Friendly Stream Maintenance’ guide that helps answer questions such as “Do I need a permit?” Click on the following link to access this information: Watershed Friendly Stream Maintenance ...

Renting a hydrant meter will allow you to avoid the sewer charges that would apply from filling a pool through your residential meter. Another option is to install an irrigation meter, which can only be used to provide water outside the home (filling...

As buildings reopen, businesses, schools, and property management teams will be opening areas that have been empty or underused.  Properly flushing plumbing is essential before reoccupying any spaces that have been un-used for the last 6 to 8 weeks. ...

Live map showing current overflow discharge conditions (Quick Link) Canoe Creek Levels (24-Hour Graph) (Quick Link) Ohio River Levels and Rain Gauge  (Quick Link) NWS Advanced Hydrologic Prediction Service (Quick Link) (NEW) ...

Office Locations and Hours of Operation Emergency Contact (Water Main Break / Sewer Backup / etc.) Phone: 270-826-2824  (Answered 24/7/365) Water Quality Questions Phone: 270-826-2824 Send E-Mail Bobby Gish Administration Building 111 F...